Shipping Policy

At Buy AV Yours, powered by Advan Hong Kong Technology Limited, we take pride in delivering hardware devices, secure endpoint equipment, and service activation kits in a safe and timely manner. This Shipping Policy outlines our delivery procedures, timelines, and responsibilities.

1. Order Processing & Dispatch Timelines

All hardware orders undergo secure verification before dispatch.

• Processing Time: Orders are processed within 1–3 business days.
• Dispatch Time: Standard dispatch takes place within after processing.
• Delays: High-value cybersecurity hardware may require extended verification (up to 7 business days).
• Digital Items: Software licenses and activation keys are delivered instantly via email.

2. Domestic & International Shipping Coverage

We ship to most global locations where courier services are operational.

• Domestic Shipping: Available in countries supported by our distribution partners.
• International Shipping: International delivery times vary by region, typically ranging from 7–20 business days.
• Restricted Countries: Shipments may be unavailable in embargoed or high-risk locations.

3. Packaging & Product Protection

All hardware is packaged with multilayer protection to avoid transit damage.

• Shock-resistant exterior packaging.
• Anti-static inner wrapping for electronics.
• Hardware sealed with tamper-evident labels.
• Tracking barcode assigned to each shipment.

4. Shipment Tracking & Delivery Confirmation

Once your order is shipped:

• A tracking number will be emailed within 24 hours of dispatch.
• You can monitor delivery status through our logistics partner's portal.
• All shipments require verified delivery confirmation.

5. Customs, Duties & Import Taxes

International shipments may be subject to local customs duties.

• The buyer is responsible for all customs fees, import taxes, and clearance charges.
• Shipment delays caused by customs are outside our control.
• Incorrect address or failure to clear customs may result in return-to-sender.

6. Lost, Delayed or Damaged Shipments

In rare situations:

• Lost Parcels: We will initiate an investigation with the courier.
• Damage: Submit photos/videos within 48 hours of delivery for protection eligibility.
• Delays: External delays (weather, customs, strikes) are not covered under guaranteed delivery.

7. Shipping Contact Information

For shipping-related questions, reach our logistics support desk: